Shipping policy

Neoflam Shipping Policy

At Neoflam, we strive to provide you with the best possible shopping experience. Below is our comprehensive shipping policy to ensure clarity and convenience for our customers.

Domestic Shipping (U.S.)

Processing Time:

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates:

  • Standard Shipping:

    • Free for orders over $150+
    • Rates for standard shipping on orders under $99 will be calculated at checkout based on the best available rates from USPS and UPS.

  • Expedited Shipping:

    • Customers can select their preferred expedited shipping method at checkout. Rates will be calculated based on the chosen shipping service and delivery location.

Shipping Carriers:

  • We use USPS and UPS to ship orders. The carrier is selected based on the best rate available and the delivery address.

Order Tracking:

  • You will receive a tracking number via email once your order has shipped. You can track your order through the carrier’s website.

International Shipping

  • Currently, we do not support international shipping. All sales are limited to the U.S.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Some products may have shipping restrictions within certain states. These restrictions will be noted on the product page.

Damaged or Lost Packages

  • If your order arrives damaged, please contact us immediately at support@neoflam.us with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
  • If your package is lost during transit, please reach out to us so we can assist you with the next steps, including filing a claim with the carrier if necessary.

Contact Us

If you have any questions about our shipping policy, please contact us at:

By shopping with Neoflam, you agree to our shipping policy. Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you!